Support

Need help with NipponWalk? Email us at nipponwalk@chuventures.com and we'll get back to you as soon as we can. Including your iPhone model and iOS version helps.

I don't hear the voice cues with my phone locked

• Make sure the ringer volume and media volume are turned up.
• Check that notifications are allowed for NipponWalk, so backup alerts can reach you.
• If you use a Focus mode, allow time-sensitive notifications from NipponWalk.

My workouts don't show up in Apple Health

Open the Health app → your profile → Apps → NipponWalk, and turn on the categories you want to share.

Restore or cancel a subscription

To restore a purchase, open NipponWalk → Settings → Restore Purchases. To cancel, open iOS Settings → your name → Subscriptions.